Introduction
Welcome to 3vk. We understand that sharing your personal information on an online gaming platform is a matter of trust. This Privacy Policy was created with that trust in mind.
This Privacy Policy explains how 3vk collects, stores, uses, and protects your personal information. It applies to our website 3vk.pro, mobile app, and all related services.
By creating an account on 3vk, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.
Summary
We collect only what's necessary, never sell your data, uphold the highest security standards, and give you full control over your information.What Data We Collect
3vk collects only the information needed to operate our services smoothly, meet legal obligations, and deliver the best possible gaming experience. We do not collect any unnecessary data.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC verification & age confirmation |
| Contact Details | Email address, mobile number | Account Management & Communication |
| Payment Information | Mobile Banking/Nagad number, bank account | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Activity | Betting history, win/loss records | Service Improvement & Responsible Gaming |
KYC documents
Copies of your national ID, passport, or driving license are used solely for identity verification and are stored on fully encrypted servers.How Your Information Is Used
3vk uses your data only for specific, defined purposes. No information is used beyond the reason it was collected. Below is a detailed breakdown of how and why your data is used.
- Account management: For account creation, login, password reset, and profile updates.
- Payment Processing: To process deposits, handle withdrawals, and maintain transaction records.
- KYC verification: As a legal requirement to verify your age, identity, and place of residence.
- Security Assurance: To detect fraud, prevent multiple accounts, and keep the platform secure.
- Customer Support: To manage support tickets and resolve your issues.
- Responsible Gaming: To monitor your gaming behaviour and provide assistance where needed.
- Marketing Communications: Promotional offers will only be sent with your consent. You can unsubscribe at any time.
What We Don't Do
Your data is never shared with advertising networks, never used for profiling or targeted advertising, and never sold.Cookie Policy
Cookies are small text files stored on your device. 3vk uses cookies to enhance your gaming experience, remember your login details, and ensure the platform functions properly.
We use three types of cookies:
- Essential cookies: Used for login sessions, security tokens, and core platform functionality. The site cannot operate properly without these.
- Performance Cookies: Used to monitor page loading speed and overall platform performance. No personal information is collected.
- Preference Cookies: Used to remember your language preference and personalized settings. You can disable these at any time.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
Data Protection Measures
3vk employs industry-leading technology to protect your data. Our security systems are regularly updated and audited by independent experts.
SSL/TLS encryption
All data transfers are secured with 256-bit SSL encryption. No one can intercept your information.Two-Factor Authentication
Two-factor authentication (2FA) is available at login to add an extra layer of security to your account.Encrypted Storage
All sensitive data stored on our servers is kept in encrypted format. Even in the event of a data leak, it cannot be read.24/7 Monitoring
Our security team monitors the platform around the clock to detect any suspicious activity.Important
No technology is 100% foolproof. You should also take personal precautions — use a strong password and never share your login details with anyone.Your Rights
3vk believes you should have full control over your personal data. We therefore grant you the rights listed below, and any request submitted through our support team will be handled within 30 business days.
Right to Access Your Information
You may request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request that your information be deleted under certain circumstances.
Right to Restrict Processing
You may request that the use of your information be restricted to specific purposes.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Object
You may object to marketing communications or specific data processing activities.
Exercise Your Rights
To exercise any of the rights above, please contact our support team. We will respond to your request within 30 business days.Data Retention & Deletion
3vk retains your data only for as long as necessary. All information is kept while your account is active. Even after account closure, certain data may be retained for a defined period to meet legal obligations.
- Transaction Records: Retained for a minimum of 5 years under legal obligations.
- KYC documents: Retained for a minimum of 5 years after account closure.
- Communication Records: Customer support records are retained for up to 3 years.
- Marketing Information: Deleted immediately upon withdrawal of consent.
- Cookies & session data: Automatically deleted at the end of your session or when the browser is closed.
Protection of Minors
3vk is an adults-only gaming platform. We do not allow anyone under 18 to create an account or collect any data related to minors under any circumstances.
Strict 18+ Verification
Age verification is mandatory at registration. If we become aware that a minor has registered, the account will be closed immediately and all associated data will be deleted.If a parent or guardian suspects their child has registered on the platform, please contact our support team immediately. We will act promptly.
Privacy Policy Changes
3vk reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or through a notification on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly and noting the update date shown at the top.
Stay Updated
You will be notified at least 7 days before any changes take effect. Changes made for urgent security reasons may take effect immediately.Get in Touch
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our data protection team is ready to help with any issue.
Email Support
[email protected] — email us for any privacy-related requests.Live Chat
24/7 Bengali-language support is available via the platform's live chat.We aim to resolve all privacy-related requests within 30 business days. Complex cases may take a little longer, but every request is taken seriously.